Terms & Conditions

  1. INTRODUCTION
    1.  ‘We’ refers to CN Coaching, its employees, managers and its contractors (tutors) and ‘you’ and ‘your’ refer to whoever is reading this or utilising our services.
    2. CN Coaching (A.B.N. 98 524 480 136) subcontracts its services to individual tutors who have gone through testing and screening.
    3. This agreement outlines the terms and conditions both for the use of our website and for any services provided to you by our company.
    4. In addition to these terms and conditions, you must also comply with our Privacy Policy.

 

  1. ACCEPTANCE OF THESE TERMS AND CONDITIONS
    1. By navigating our webpage and utilising our services, you have signified acceptance of these terms and conditions. You will be prompted should you be required to accept any terms not stated in these Terms and Conditions.

 

  1. BOOKING A TUTOR
    1. We are unable to make any guarantee as to whether or not we will be able to provide a tutor for your particular circumstance. We will, of course, endeavour to do so.
    2. Should you wish to refer the tutor to any individual you may know, we request that you contact, or ask the individual to contact CN Coaching directly.
    3. You or the Tutor may not subcontract the tutoring to an external tutor of CN Coaching. Any replacement tutors are only to be organised by CN Coaching.
    4. You are not to make any outside arrangements with the tutor. Including, but not limited to:
      1. Asking the tutor to “officially” quit lessons by informing CN Coaching, and then performing tutoring without the association of CN Coaching
      2. Discussing CN Coaching’s financial information, including, without limitation, rates and fees paid to the tutor
      3. Negotiating the pricing of any tutoring lesson with the Tutor
      4. Follow any directions given by the tutor, which are external to these terms
    5. Should you or the tutor be found to be in breach of terms, he/she will be immediately liable to make payment to CN Coaching for all revenues collected by The Contractor from these Customers.

 

  1. TUITION SESSIONS
    1. All of our tutors go through working with children checks as legally required and our recruitment process is designed to filter out suspect individuals. Therefore, we accept no liability for any grievances that occur in a tuition session. We will, however, happily refund the full cost of an initial tuition session if you are not 100% satisfied.
    2. CN Coaching does not accept responsibility for any issues including injury or damage to person or property that may arise during the tuition session between the tutor and the client (guardian and/or student).
    3. Cancellation or rescheduling a tuition session with less than 24 hours’ notice given to the tutor will incur a half lesson cancellation fee; that is 50% of the full tuition session fee. This fee shall be waived in extenuating circumstances at the discretion of CN Coaching.
    4. The Client is entitled to cancel their service with CN Coaching without incurring any cancellation fees subject to payment of any outstanding fees. A credit will be issued to the Client if there is a positive prepaid balance less any outstanding fees.
    5. In the event that the tutor is unable to conduct a lesson due to illness or circumstances outside their control, CN Coaching reserves the right to cancel and/or reschedule the lesson with reasonable notice given to the Client.
    6. Under no circumstances should you allow lessons to take place (if you are under the age of 18), to start or continue a tutoring session if the parent is absent or must leave the home or property.

 

  1. PAYMENT
    1. Credit card payments will be made by you through an international Gateway- 2Checkout and PayPal. We have made the most possible effort of maintain a secure and efficient payment process. Should any of these external service providers fail, CN Coaching shall not be held liable for any loss of property, data, money, damage to person or property.
    2. Though this is unlikely to ever happen, we offer a 100% refund in any situation where you have been charged and a tuition session has not occurred.
    3. You agree to pay the invoice within 3 working days of signing each invoice. Any deferral in payments or difficulties in making payments should be consulted with CN Coaching directly. Further arrangements may be made by CN Coaching.
    4. You agree to give no bribes or other similar remuneration or consideration to the tutor or any employee of CN Coaching

 

 

  1. CUSTOMERS WARRANTIES, LIABILITIES AND UNDERTAKINGS
    1. You agree to indemnify and keep indemnified and hold us harmless from and against any claim brought against us by a third party resulting from the provision of Services by us to you.
    2. You agree to keep secure any passwords provided to you from us, and agree to accept complete liability for any events brought about by your failure to keep your passwords secure, should such a scenario arise.

 

  1. CN COACHING WARRANTIES, LIABILITIES AND UNDERTAKINGS
    1. We have every measure in place to ensure the security of your information, however, the internet is never completely secure. Consequently, we accept no liability for any loss, damage, cost, or expense incurred through the use of our website.

 

  1. LATE PAYMENT
    1. CN Coaching at its discretion may suspend or cancel lessons if payments are overdue.
    2. Prepaid payments (internet banking transfer and/or cheque or money order) are deemed to be overdue after a lesson has been completed and payment has not been received by CN Coaching for the conducted lesson/s.
    3. The Client is liable to pay CN Coaching all debt collection and legal costs (on an indemnity basis) which is incurred by CN Coaching in recovering monies due by the Client to CN Coaching.

 

  1. TERMINATION
    1. Should you wish to terminate conducting lessons with a particular tutor, a two week notice is required. If this notice is not provided, under the discretion of CN Coaching, you will be liable to make payments for the session amounts of the corresponding fortnight.

 

  1. THE PREMESIS OF CN COACHING’S CUSTOMERS
    1. While on the premises of CN Coaching or CN Coaching’s customers, The Tutor shall comply with all reasonable rules and regulations established at such premises. You hereby agrees to indemnify and hold harmless CN Coaching, and its officers, agents and employees, from and against any and all liability, loss, damage, cost and expense (including lawyers' fees) on account of any claim, suit or action made or brought against CN Coaching, or its officers, agents or employees, arising from the services performed by You shall not be liable to CN Coaching for any damages resulting from any act of negligence on the part of CN Coaching or its employees, or resulting from any representations previously approved by or materials or information supplied by CN Coaching.

 

 

  1. SEVERABILITY
    1. If any clause of these terms and conditions is held to be legally invalid or unenforceable, the invalid or unenforceable wording shall be deemed to be omitted.

 

  1. CHANGES TO TERMS
    1. We may change the terms and conditions of this agreement at any time. Current terms and conditions will always be displayed on our website. It is your responsibility to regularly check the terms and conditions.

 

 

 

Version 1.4 May, 2013